Managing a commercial property inevitably involves addressing a wide range of queries to ensure the smooth day-to-day operations. Whether it’s maintenance requests or general questions, it’s essential to be able to provide prompt and effective responses. Our experienced team is always on hand to respond to any enquires that arise. By staying proactive and approachable, we ensure that any issues are resolved quickly, minimising disruption and maintaining a positive environment for all tenants.

We understand that property issues don’t always happen during regular business hours, whether it’s a sudden leak, electrical failure, or security concern, emergencies can arise at any time. Northwood offer a 24/7 emergency help desk, providing all our tenants with immediate access to support whenever it’s needed. Our dedicated out of hours team will respond swiftly, address the issue, and coordinate the appropriate action to resolve it as quickly and efficiently as possible. You can rely on us to be there for you, no matter the time of day or night, giving you peace of mind that help is always available when you need it most.

We are proud to be partnered with industry leaders Rightmove and LoopNet CoStar. These platforms are among the most visited and trusted marketing platforms in the UK commercial property market, giving your property unparalleled visibility. As part of our bespoke packages for serviced office providers we also partner with specific flexible workspace advertising platforms to maximise awareness in this rapidly growing market.

At Northwood we appreciate the negotiation of leases, re-lets and rent reviews can be a delicate task requiring industry specific knowledge. Our expert team has access to specific market data to advise you on current market trends to ensure your property is let at the correct price point that reflects market conditions. We also run a bespoke property management software that tracks key dates such as break dates and rent reviews so you never miss any key tenancy milestones.

Northwood are also partnered with a specialist Edinburgh law firm who specialise in commercial property law who can assist in the drafting of legal documents or the purchase and disposal of assets.

Our in house client accounts team manages all of the key financial tasks that come from operating a commercial property. Our services include raising invoices, collection of rent and service charges, overseeing credit control and payment of suppliers. Northwood’s finance team can also assist you with service charges. We will work with you to set budgets, review service charge spend and consolidate the service charge upon year end.

We pride ourselves on having a regular visible presence on all our managed sites. We value the relationships we build with our tenants and take pride in the condition of the properties that we manage. To foster these relationships and maintain the buildings to the highest of standards we believe a regular visible physical presence is essential.

Through regular inspections and preventative maintenance measures, we identify potential issues before they escalate. We provide you with photographic reports to allow you keep a close eye on the conditions of the property and to ensure a high quality standard is being maintained. We will also suggest potential recommendations for any future works that could be beneficial to carry out at this time to maximise tenant satisfaction and overall asset value.